Help & FAQ

Spectrum Connect is a creative marketplace that connects freelance creators — designers, videographers, illustrators, and more — with clients who need their expertise. We use AI-powered matching to pair the right people for every project.

Yes! Creating an account is completely free for both creators and clients. We only charge a small platform fee (12% split between both parties) when a project is successfully completed.

Click "Get Started" on the homepage, choose whether you're a Creator or Client, fill in your basic details, and follow the onboarding steps. The whole process takes less than 5 minutes.

Absolutely. You can switch between Creator and Client mode from the navigation menu at any time. Your profile, earnings, and projects are all tracked separately for each role.

Smart Connect looks at your skills, experience, portfolio, and availability to automatically find projects that are a great fit for you. The more complete your profile, the better your matches.

Payments are held in escrow by Spectrum until the client approves your milestone. Once approved, funds transfer to your Spectrum wallet. You can withdraw to your bank account at any time — withdrawals typically settle within 2–3 business days.

Creators pay 8% of the project value. So on a $1,000 project, you keep $920. The client also pays 4% on their end, making the total platform fee 12%.

The Verified badge signals to clients that your identity and professional credentials have been reviewed by the Spectrum team. It's a one-time $20 fee and the badge is permanent on your profile.

Go to Post a Project from your dashboard and describe what you need, along with your budget and timeline. Then choose whether to review applications yourself, or let Smart Connect match you with the best creators automatically.

When you fund a milestone, the money goes into secure escrow — not directly to the creator. Once the creator delivers the work, you review it and choose to release the funds. If the work isn't satisfactory, you can request revisions or open a dispute.

You have several options: request a revision (most creators include 2–3 rounds), negotiate a partial refund, or open a formal dispute. Spectrum's dispute team will review the case and mediate a fair resolution for both sides.

Clients pay 4% of the project value. On a $1,000 project, you pay $1,040 in total. This fee covers escrow protection, dispute resolution, and platform maintenance.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as bank transfers for larger projects. More payment options are coming soon.

Yes. All payment information is encrypted with 256-bit SSL and processed through our payment partner. Spectrum never stores raw card numbers on our servers.

Escrowed funds that have not yet been released to a creator can be returned through the dispute process. Released funds are generally non-refundable, but our team will always review extenuating circumstances.

Pro Plan subscriptions are billed monthly and can be cancelled any time from your Settings page. Profile Boosts and Verification Badges are one-time charges with no recurring billing.

Go to your Disputes page (in your dashboard) and click "New Dispute". Describe the issue, attach any relevant evidence, and submit. Our team aims to respond within 24–48 business hours.

Most disputes are resolved within 5–10 business days. Complex cases may take longer. Both parties are kept informed at every step.

Asking for off-platform payments, fake reviews, harassment, sharing work without permission, and misrepresenting your skills are all violations that can result in account suspension.

Use the "..." menu on any profile or message thread to report a user. All reports are reviewed by our trust & safety team within 48 hours.